Privacy policy.
Updated October 8, 2024
Finnish version of this privacy policy is available here.
1. Introduction
This privacy policy describes how clorient.com collects, uses, and shares personal information when you access our website, use our services, use our online store, contact us by email, contact form, or bookings service.
We are committed to respecting the privacy of users of our website. In this Privacy Policy, when we refer to “Users,” we mean our customers who use our services, including visitors to our website and users of our online store.
By using our website, online store, services, or when interacting with us, you understand and agree to this privacy policy, including how we use cookies.
2. What data do we collect
The principles of data protection laws and good privacy practices guide our operations, and we take your privacy and security seriously. Therefore, we only collect information when it is necessary. We implement various security measures to maintain the safety of your personal information. These measures include, for example, using secure servers, encrypted data transmission, and compliance with data protection laws.
We collect information from you when you visit our website, use our online store, or when you contact us. We use this information to provide service for you, personalize your experience, improve our website and improve our services. Your information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, except to fulfill the express purpose of delivering the purchased product or service.
The types of personal information we collect may include your name, email address, mailing address, phone number, and billing information needed to process your order and deliver the purchased product or service.
We collect information from your use of our services, including visits to our website. This may include your IP address, preferences, web pages visited before coming to our site, and information about your browser, network, or device (e.g., browser type and version, operating system, internet service provider, preference settings, unique device IDs, and language and regional settings).
We also collect data on how you interact with our services, such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and any issues encountered (e.g., loading errors).
Data collection
We collect the following personal information when you contact us, communicate with us, or make a purchase through our online store:
Your name, email address and phone number when you contact us or communicate with us.
Billing and payment information when you place an order in our online store
Feedback information when you send us feedback.
Information from your use of the website and online store (Cookies).
Data sharing
We do not share information with third parties, except for the following purposes:
To comply with law, regulation, or enforce our terms of service.
To provide our services and ensure the functionality of our website.
To process payments and deliver products or services through trusted third-party providers, such as Stripe for payments and PeopleCert for training services.
We do not share personal information for advertising purposes, and we do not sell or monetize personal information in any way.
3. How will we use your data
We use your data for the following purposes:
Service Improvement: To provide high-quality services to our website users and online store users. We use data to measure and analyze service quality in order to improve our services and enhance the overall user experience. This data is collected and analyzed on a general level and is not intended to identify individual users.
Security Measures: To protect our services and users, including safeguarding against unauthorized access or usage.
Usage Analytics: To better understand how users use our website and online store, which content is relevant, and how we can improve our services. Our approach to personal data is to minimize its use as much as possible.
Customer Communication: To respond to your feedback, queries, or communications, such as when you contact us via email or through a contact form.
Order Management: For online store users, we use your data to process orders, manage payments, and deliver the purchased products or services.
4. What are your data protection rights
You have several rights related to data protection, including:
Access: You have the right to access your personal information and request a copy of it.
Correction: You have the right to request correction of incomplete or inaccurate data.
Removal: You have the right to request the removal of your data if there is no business or legal reason, or if permitted by law or regulation.
Restriction: You have the right to request a restriction on the processing of your data under certain conditions.
If you have a personal user account, you can access, update, modify, or delete your personal information through your account. Users without an account, but who have made a purchase or contacted us, can exercise these rights by contacting us directly.
Please note that we may need to verify your identity in connection with these requests. Even with access to your account, we may request further information if necessary to verify your identity.
If you do not have access to an account, this verification process may require you to provide additional information to confirm your identity. If we are unable to verify your identity or the request, we may not, in accordance with applicable law, be able to fulfill the request.
We aim to respond to each request without undue delay, and in any case, within one month of receiving the request.
5. Data retention
We retain personal information as long as it is needed to: fulfill the original purposes for which we collected it, for business and legal purposes, or as required or permitted by law or regulation. Data that is no longer needed for any of the purposes listed above will be permanently deleted.
6. Third-parties
This section describes the types of third parties with whom we share personal data. We require that all third parties comply with GDPR and take privacy and security seriously.
We use only trusted third-party service providers, and these providers are carefully selected to meet high standards for data privacy and security. We only share information with third parties when necessary. For example, we may share your personal data in the following situations:
When required by law or regulation.
To provide our services and ensure the functionality of our website (e.g., payment processing, hosting, or training services).
When your actions conflict with or violate our terms of service.
We currently use the following third-party services on our website, in our online store, and as part of delivering our services:
Google Fonts and Adobe Fonts: This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including your browser, network, or device information (e.g., IP address) and details about the page you’re viewing on the site.
PeopleCert: For certain training services, we collaborate with PeopleCert, who handles the delivery of training materials and certification services. We share your contact details (name, email) with PeopleCert for this purpose. Their privacy policy can be reviewed here.
Squarespace: This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network, and device, as well as the web pages you visited prior to coming to this website and those you view while on it. Squarespace requires this data to operate the website and improve its platform and services. Squarespace analyzes this data in a de-personalized form. For more information, please see Squarespace’s privacy policy here.
Stripe: Stripe processes all payment information when you make a purchase in our online store. We do not store payment information, and all transactions are secured using SSL encryption. For more information, please see Stripe’s privacy policy here.
7. Third-parties links
Our website may contain links to other websites and services that we do not control. We are not responsible for the privacy policies, security practices, or content of these external websites or services. We recommend that users review the privacy policy of any website they visit. Visiting these websites is at your own risk, even if accessed through a link on our website.
8. Cookies
Our website uses cookies to enhance your experience and to collect information about how you use our site. Cookies are small files that a website or its service provider stores on your computer’s hard drive through your web browser (if you allow cookies). They enable the website’s systems to recognize your browser and capture certain information, such as browsing behavior and preferences.
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except to trusted partners who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.
You can manage cookies through your web browser settings to control how cookies are collected. For detailed instructions on managing cookies, please refer to your browser’s documentation.
For the most common browsers, you can take the following actions:
Review which cookies are active in your browser’s settings.
Clear cookies from your browser or device, either globally or from a specific website.
For more information on managing cookies, please see your browser’s documentation:
9. Changes to our privacy policy
We may update this privacy policy to reflect changes in our practices or to comply with new regulations.
We recommend that you review this privacy policy periodically when using our website, online store, or services. If we make any significant changes, we will notify you on this page.
By continuing to use our website, online store, or services after changes are posted, you agree to the updated privacy policy.
10. How to contact us
We want to take care of your privacy and will do our best to protect your privacy and personal information. Please contact us by email privacy@clorient.com if you have any questions, comments, or concerns about the privacy policy.