Online Store Terms
Updated November 7, 2024
Finnish version of this online store terms is available here.
1. Acceptance of Terms
These terms and conditions apply to the use of the online store operated by Clorient Ltd, as well as to the ordering and delivery of services or products between the service provider and the customer.
We ask customers to carefully review these terms and conditions before ordering or using any service or product.
By placing an order in Clorient’s online store, you agree to the terms and conditions of the online store, Clorient’s privacy policy, and the general terms of service.
Customers of the online store must be at least 18 years of age.
2. Description of Services and Products
The content, prices, and availability of services and products are detailed on the product or service page in the online store.
The prices of services and products are stated in euros (EUR) unless otherwise specified. All prices displayed in the online store are exclusive of VAT. The VAT amount will be calculated and confirmed for the customer at the payment stage.
Any applicable shipping fees or additional costs will be displayed to the customer before the order is confirmed.
3. Payment Methods
Stripe Inc. serves as the payment service partner and payment processor for the online store. Stripe is an internationally recognized and trusted payment service provider offering secure payment solutions for businesses.
Stripe processes all payment information directly, and we do not store our customers' payment details in our systems. All payments are processed securely using SSL encryption. By making a purchase using the approved payment methods of the online store, you agree to Stripe’s terms.
The accepted payment methods in the online store are:
Bank and credit cards: Visa, MasterCard, American Express
Mobile payments: Apple Pay
If you don’t find a suitable payment method:
If you can’t find a payment option that suits you, please contact our customer service: info@clorient.com. We offer alternative payment methods through the Stripe Payments Link service to ensure a flexible payment experience.
Corporate Customers and Public Organizations
Corporate customers and public organizations (B2B) also have the option to pay for services or products via invoice.
Invoices can be sent to the customer either by email or directly as an e-invoice.
The payment term for the invoice is 14 days from the date of the invoice. The invoice must be paid by the due date, and statutory late payment interest will be charged for overdue payments.
For invoice payments, we kindly ask organizations to contact our customer service: info@clorient.com.
4. Order Confirmation
Orders for services and products available in the online store are confirmed via email. After the order is accepted, the customer will receive an order confirmation by email, along with a separate payment confirmation from the payment service provider, Stripe.
5. Delivery of Services or Products
The delivery of services and products sold in the online store will be carried out in accordance with the general delivery terms, no later than five (5) business days after the order is confirmed. Services and products are delivered to the email address provided by the customer unless otherwise specified. Please note that products included as part of the service may be delivered under different terms than those stated in the general delivery conditions..
Training materials
Training materials included in the services will be delivered to the customer no later than one week before the start of the training, unless otherwise agreed. For certification programs conducted in collaboration with third parties, a voucher will be sent to the customer’s email, allowing them to download the training materials from the third-party service. This requires registration and login to the third-party service. The customer must accept the third party’s terms and conditions, as well as their privacy policy, upon registration.
Online training
Online training is delivered to the customer according to the schedule and format specified in the online store. The provider reserves the right to adjust delivery times or cancel the service if the number of participants is insufficient or if the instructor is unavailable to conduct the training. The customer will be notified of any changes or cancellations within a reasonable timeframe.
Self-study training
Delivered to the customer in accordance with the general delivery terms. For self-study programs leading to certification, conducted in collaboration with third parties, a voucher will be emailed to the customer, enabling them to download the training materials from the third-party service. This requires registration and login to the third-party platform, where the customer must agree to the third party’s terms and conditions and privacy policy.
Other digital content
Delivered to the customer in accordance with the general delivery terms. Other digital content produced in collaboration with third parties will be sent via email as a voucher, enabling the customer to access the content through the third-party service. This requires registration and login to the third-party platform, where the customer must agree to the third party’s terms and conditions and privacy policy.
The provider reserves the right to cancel the ordered service or product if the provider or a third party involved in the delivery is unable to supply the service or product. This right to suspend delivery also applies in cases of technical failures or force majeure events. The customer will be notified of any cancellation in a timely manner, with a written notice sent via email.
Services and products sold in the online store are delivered within the EU. Please note that we do not deliver products or services to countries or organizations subject to international sanctions.
6. Cancellation
Participation in the ordered training is binding.
The customer may transfer their participation once to another training of equal or lesser value. The transfer to another training must be made at least seven (7) days before the start of the original training.
If the customer wishes to cancel their participation in the training, the following cancellation terms apply:
If the cancellation is made two (2) weeks before the start of the training, the cancellation fee is 25 % (+ VAT) of the training price.
If the cancellation is made less than two (2) weeks before the start of the training, the cancellation fee is 50 % (+ VAT) of the training price.
If the customer does not cancel their participation in the training, the cancellation fee is 100 % (+ VAT) of the training price.
For training courses that include a voucher for redeeming a material package or the right to take a certification exam, the service provider reserves the right to charge for the voucher in the event of a cancellation, if the voucher has been redeemed by the customer.
We kindly ask that all cancellations or changes be communicated in writing to our customer service: info@clorient.com.
Self-study training and other digital content
Please note that self-study courses and other digital content purchased separately do not have a cancellation right once the delivery has started with the customer's consent before the end of the cancellation period. This applies to digital products such as downloadable materials or online training.
7. Right to Transfer and Modifications
Right to Modify Terms
The service provider has the right to modify the terms. The customer is responsible for reviewing the applicable online store terms, terms of service, and privacy policy before placing an order. By placing an order, you accept the current online store terms, terms of service, and privacy policy.
Right to Transfer the Agreement
The service provider has the right to transfer the agreement made with the customer to another company within the same group or to an organization receiving the business in a business transfer. The customer does not have the right to transfer the agreement since the services or products purchased through the online store are intended for personal use.
Right to Modify the Service Content
The service provider has the right to make changes to the service content, schedule, or other arrangements related to the service. The customer will be notified of these changes within a reasonable time before the service is delivered.
Right to Suspend Service Delivery
The service provider has the right to temporarily suspend the delivery of the service due to technical changes, maintenance, telecommunications network work, or necessary actions required by laws and regulations. The service provider will make efforts to minimize the duration of the suspension and any inconvenience to the customer and to inform the customer in advance when possible. Any service-related issues and disruptions will be addressed during normal business hours and resolved within a reasonable time.
The service provider also reserves the right to suspend the provision or delivery of the service if there is reason to suspect that the customer is acting in violation of the terms, service terms, third-party terms, or applicable laws and regulations.
8. Intellectual Property Rights
The services and products sold in the online store are intended for personal use only. Any commercial use, such as resale, publishing, or use as part of your own services, is prohibited without a separate agreement with the service provider.
The customer must comply with copyright laws. The customer does not have the right to copy, share, publish, or distribute the material without prior written consent from the copyright holder.
9. Limitation of Liability
The service provider is not liable for any indirect or consequential damages or losses that may occur to the customer.
The service provider is not responsible for delays or errors caused by circumstances beyond its control (force majeure). However, the service provider will make reasonable efforts to fulfill its obligations under such circumstances to the best of its ability.
The service provider is only liable for direct damages resulting from the services or products purchased from the online store that are caused by the service provider's willful misconduct or gross negligence.
The service provider's liability is limited to the amount paid by the customer for the specific service or product.
10. Privacy
The service provider collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and Finnish data protection laws.
We have summarized the key practices related to data protection and the processing of personal data in these terms of the online store. Please ensure you review Clorient's Privacy Policy before placing an order, as it forms an essential part of the online store's terms. The Privacy Policy provides detailed information on the collection, processing, and sharing of personal data.
Personal data is collected and processed for the purposes of providing and delivering the service, managing customer relationships, communication, and payment processing. Data is retained only as long as necessary for these purposes or as required by law.
The personal data used for the above purposes includes:
Name
Phone number
Email address
Billing information
Order details
Payment information
Personal data may also be shared with trusted third parties involved in providing the service:
Stripe (payment service provider)
When ordering services, we may request certain financial information to process payments. However, we do not store or collect your credit card information. Your payment details are submitted directly to a third-party payment service provider, whose privacy policies govern the processing of your personal data. All payment information is handled by Stripe. You can review their privacy policy here: Stripe Privacy Policy.
PeopleCert (training service partner)
To offer and provide training services, we collaborate with a third-party partner, PeopleCert. To deliver training materials, we provide PeopleCert with the customer's contact details (name, email address). Please note that when you register on PeopleCert's platform, Clorient is not responsible for their data handling, nor do we have access to their systems. You can review PeopleCert's privacy policy here: PeopleCert Privacy Policy.
Customers have the right to access, request corrections, or deletion of their personal data, as well as restrict the processing of their data. To exercise these rights, please contact our customer service or email us at: privacy@clorient.com.
11. Complaints
In case of any complaints, we kindly ask the customer to contact our customer service at: info@clorient.com. We will confirm receipt of the complaint and aim to respond within 5 business days of receiving it.
12. Governing Law and Dispute Resolution
This agreement is governed by the laws of Finland, excluding its choice of law provisions.
Any disputes shall be primarily resolved through negotiation between the customer and the service provider. If the parties are unable to reach an agreement, the dispute will be handled in the District Court of Kuopio.
Consumer customers also have the right to bring disputes to consumer advice services or to the Consumer Disputes Board. Additionally, consumer customers may use the European Commission's Online Dispute Resolution platform.
Consumer Advice: www.kkv.fi/en/consumer-advice/
Consumer Disputes Board: www.kuluttajariita.fi/en/
European Commission Online Dispute Resolution platform: https://ec.europa.eu/odr
13. Online Store Contact Information
If you have any questions, comments, or feedback regarding the online store terms and conditions, please contact us at: info@clorient.com.
Clorient Oy (3195081-8)
Address: PL 10, 70101 Kuopio, Finland
Email: info@clorient.com
Phone: +358 457 834 5682