Henri is one of Finland’s most highly certified service management experts, having achieved the prestigious ITIL 4 Master level as one of the youngest in the world. Before founding Clorient, Henri worked on numerous IT and service management projects, assisting organizations of all sizes in enhancing their service thinking, management, and leadership capabilities. He holds a Master’s degree in Computer Science from the University of Eastern Finland.

“From a young age, I was fascinated by how services work—or why they don’t—and how they can be improved. My passion for services and service organizations was ignited by countless service experiences around the world. This journey led to my personal mission: to help organizations and their talents understand how to build successful services and service organizations. I believe this work significantly influences the world we live in, both now and in the future.”