Supporting Technology Selection for Future Success
Overview
Ensuring the selected service management tool aligns with the company's strategic goals.
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Providing service management insights and detailed evaluations for informed decision-making and successful implementation.
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Facilitating a smooth, effective, and objective RFP process that comprehensively considers different perspectives.
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Case
Challenge
The client, a large global industrial company, needed assistance in selecting a new service management tool to support their strategic direction and improve operational performance.
Our Work
Clorient served as the lead procurement consultant for this project. Our tasks included helping the client gather key requirements for the tool and objectively evaluating different tool options in collaboration with them. We acted as a bridge to facilitate communication between different functions within the organization. Additionally, we provided service management insights that aided the client in selecting a tool that aligns with their current and future processes.
Outcome
The client gained a clear understanding of the available options. We assisted in compiling a final report, summary, and calculations for the alternatives. Based on our work, the client successfully made a decision and proceeded with the implementation of the chosen tool. The project was completed within a tight schedule, meeting the client's timeline requirements. We also provided recommendations for the next steps in the process.
“Clorient did a great job in this key consulting agreement. The collaboration and communication were smooth, and we were extremely satisfied with the project outcome. The scheduling was well-managed, and they demonstrated excellent time management skills. Clorient also communicated effectively with suppliers and stakeholders.”
— Client