ITIL 4 Specialist: Create, Deliver and Support

Why Choose This Course?

✔ 100% Online & Self-Paced – Study anytime, anywhere
✔ Certification Ready – Prepare for the ITIL 4 Specialist: Create, Deliver and Support exam
✔ Interactive Learning – Videos, quizzes, case studies & practice tests
✔ Expert Content – Created by IT service management professionals
✔ 12 Months Access – No deadlines, learn at your convenience

Course Overview

Take your ITIL 4 expertise to the next level with the ITIL 4 Specialist: Create, Deliver and Support (CDS) eLearning course. This course focuses on the core operational aspects of IT service management, providing you with practical knowledge on how to integrate, create, deliver, and support IT-enabled services while improving value streams and workflows.

Who is this course for?
🔹 IT managers & service delivery professionals ensuring seamless IT operations
🔹 IT service desk teams & technical support professionals handling incident management
🔹 IT operations & infrastructure specialists managing IT services and workflows
🔹 Organizations aiming to enhance IT service creation and delivery

What you’ll learn?
🔹 How to design, integrate, and optimize IT services to ensure value-driven service delivery
🔹 Value streams & service value chains to streamline workflows and improving IT support
🔹 Use and value of information and technology across the service value system, including: AI, CI/CD, RPA
🔹 How relevant practices contribute to creation, delivery and support across the service value system and value streams
🔹 How to co-ordinate, prioritize and structure work and activities to create, deliver and support services
🔹 Managing incidents, problems, and service requests to improve customer satisfaction
🔹 Exam Preparation – Study guides, quizzes, and practice tests to help you pass the exam

Questions?

Read our FAQ or contact our support team: info@clorient.com