Unlock the full potential of your service organization
From strategy to daily operations, we help you build a successful service organization by connecting vision, people, technology and processes . We call it the service thinking way.
Trusted by Leading Organizations
You’re not alone.
Your organization wants to deliver better services and grow as a service organization. But something is holding you back.
Your organization might recognize some of these challenges:
Still too product-driven
Your organization is built around products or projects, and there’s no clear model for growing continuous service business.
Improvement has been made, but not systematically
The organization has taken steps forward, but lacks a shared model or consistent approach to guide service organization.
Fragmented organization
Vision, people, processes and technologies are not aligned. Silos make collaboration and shared progress difficult.
Inconsistent service quality
Customer and employee experiences vary, and it’s hard to improve them without the right tools or capabilities.
No clear service strategy
Your organization may have a business strategy, but lacks a clear service strategy that connects your services to business goals and customer expectations.
No shared approach or fit-for-purpose frameworks
There is uncertainty around which models, methods or frameworks actually work in your service organization and how to apply them in practice.
Disconnected units
Business, IT and other functions speak different languages. It’s hard to lead services across the whole organization.
Service maturity gap
You support others, but internally you lack the structures, systems or leadership to manage services effectively and efficiently.
External pressure is growing
New demands around security, compliance and regulation require new ways to lead and manage services.
These are just a few examples of the challenges we have seen. Every service organization is different, but behind many of these issues lies a common root cause: a lack of shared service thinking and a systematic way to manage and lead a service organization.
Why this matters
When these challenges remain unresolved, your organization risks:
Missed business opportunities and lost revenue
Lower service quality and fragmented customer experiences
Underused skills and creative potential
Growing complexity and operational inefficiency
Increased business risk due to compliance gaps or service failures
Limited ability to scale operations or adapt to change
But where there are challenges, there are also opportunities
With our service thinking approach, your organization can:
Capture new business opportunities and drive growth
Improve service quality and create more consistent experiences
Tap into internal talent and unlock creative potential
Streamline operations and reduce unnecessary complexity
Strengthen compliance and reduce operational risk
Scale your services and respond to change with greater agility
Clarify your service strategy and lead with vision
We meet you where you are
You probably already have the pieces. Our job is to help you put them in the right place so your organization can reach its full potential. No heavy consultancy. No unnecessary cost. And the best part? The know-how stays within your organization.
Over the years, we’ve supported organizations across industries. While every organization is different, we’ve identified common starting points and recurring needs. We meet you where you are and help you move forward.
🟩 Foundation
Build your service thinking foundation
With our support, transition from a product-driven to a service-oriented approach by shaping the mindset, offering and structures needed for long-term service-led growth.
🟦 Growth
Strengthen and scale your service organization
We help connect your organization’s vision, people and technology, and develop the capabilities, practices and leadership needed to scale your service organization in a unified and effective way.
🟨 Excellence
Achieve excellence across operations, services and experiences
We guide you to improve efficiency, raise service quality and deliver more consistent and meaningful experiences by strengthening your service organization’s capabilities and ways of working.
🟪 Visionary
Lead the service organization of the future
Together, we design forward-looking service strategies, develop innovative service concepts and models, and leading transformation with creativity, intelligence and sustainability.
How it works
Meaningful change. In one moon cycle.🌑🌒🌓🌔🌕
You don’t need months of planning to see impact. In just one moon cycle, we help you take real steps forward.
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Tell us about your needs and goals. We’ll listen, ask the right questions and explore how we can support you.
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Whether you need strategic advice, hands-on development or learning programs, we’ll tailor the right combination for your organization.
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Together, we build capabilities, improve services and unlock your organization’s full potential.
Our Services
Advisory & Consulting
Strategic guidance, sparring and problem-solving for leaders, teams and individuals. We work flexibly, whether you need ongoing support or help with a specific service organization challenge.
Training & Coaching
Interactive programs and personalized coaching to build skills in service thinking, service management and project management.
Online Learning
Flexible, self-paced learning in service and project management. Designed for professionals who want to grow anytime, anywhere.
Insights
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Service Management as a Foundation for Security and Resilience
How ITIL® 4 and M_o_R® 4 frameworks strengthen service continuity, risk management, and compliance with the NIS2 Directive. Build resilient, secure services through effective service management.
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Clorient Partner Concept
Clorient introduces its new partner concept, designed to bring together experts, consultants, and collaborators to support organizations in developing and leading better services and service organizations. -
New Online Project Management Training Program
Enhance your project management skills with Project Academy, now available on Clorient.